Virgin Media Contact Number: 0345 454 1111

Call Virgin Media on their main customer service telephone number 0345 454 1111 to discuss any problems with your television service or to report a fault with your broadband internet connection.

About Virgin Media

Virgin Media provides telecommunication services that include mobile telephone and television access along with broadband connections to millions of customers across the United Kingdom. The company was established in 2006 following a merger between NTL and Telewest but was soon purchased by Virgin Mobile, giving it its name. Following which, Virgin Media became the first ‘quadruple play’ media company in the UK as it simultaneously offered television, internet along with mobile and fixedl-line telephone services.


Virgin Media Customer Services – 0345 454 1111

Phone Virgin Media on their dedicated customer service helpline number 0345 454 1111 to contact a representative about the broadband internet or even television services offered by the company. For instance callers are able to discuss any services that are included in their monthly package, whether they are having technical issues with their broadband or if they are unable to connect to the mobile phone network. The Virgin Media customer service assistant will provide troubleshooting technical support in order to re-establish any lost connections when possible but callers should note that in some cases, an engineer will have to repair any damage to the network in their local area. New customers should also use the above Virgin Media contact number for support as the representative will be able to offer assistance on topics such as the availability of broadband internet in any number of UK regions meaning that callers can discuss whether they can get Virgin Media from their postcode.


Call Costs and Contact Hours

The Virgin Media customer service helpline uses a 03 contact number meaning that you will only be charged the same standard per-minute rate as any other local call made from a UK mobile or landline telephone to get in touch. However you may even be able to contact a representative for free if you are using up any inclusive free minutes that have been offered by your service provider. Furthermore Virgin Media is available to be contacted 7 days a week as the line operates during the opening hours of 8am-10pm Monday to Sunday.


Payments – 0800 064 3777

Contact Virgin Media on their freephone payments helpline number 0800 064 3777 for help with your bill or to pay any arrears over the telephone. For instance if you have any questions regarding the details of your bill or if you believe that you have been overcharged for the company’s TV and broadband services then you should ask a representative to offer a break down of each charge. Alternatively, if you want to make a credit or debit card payment over the phone then you can do so when using the above telephone number.


Key Virgin Media Contact Numbers

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777
Sales 0800 052 0422


Virgin Media Written Complaints

If you are unhappy with the service offered by the company or with the conduct of a particular member of staff then you should send a letter of complaint to the Virgin Media UK customer relations postal address: Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ, United Kingdom.