TFL Contact Number: 0343 222 1234

The Transport For London (TFL) telephone number 0343 222 1234 should be used by anyone who wishes to query the cost of an Oyster card season pass, to ask about the zone 1-2 London underground train fare or would like to contact an advisor to report a problem with the online journey planner.


TFL Oyster Card Helpline – 0343 222 1234

Transport For London is responsible for the city-wide network of underground routes, overground trains and bus services. You should therefore call the TFL enquiries number 0343 222 1234 for any questions about using an Oyster card to pay for your journey on London public transport. For instance, can ask for the amount of the standard zone 1-2 zone fare before topping up an card at the nearest underground station. Moreover, you can use this number to discuss any savings made when purchasing a seasonal pass for a particular journey. In addition, you may be eligible for a concessionary card, such as the 18+ TFL student photo-card which provides a 34% discount on underground and bus fares.

It is also useful to ask TFL when their peak times take place so that you purchase the correct ticket type before using the underground service. You should get in touch to register an oyster card so that you can top up your pay as you go credit online. Moreover, registered cardholders will be able to set up an auto top-up service and can also or transfer the credit accrued to a new photo-card if they have lost their original.

Call the Transport For London number 0343 222 1234 for technical support when using the online journey planner to check your route. You can discuss any alternative routes if you would like to avoid taking buses throughout London, preferring to stick to the rail and underground services. Alternatively, callers may also wish to call TFL to check the date of any upcoming London underground strikes so that they can plan alternative transport in advance.


When to Call TFL

Phone numbers with a ’03’ prefix will charge any callers the same standard per-minute rate as any other local call made from a UK landline or mobile. However, you can contact the TF for free when using any inclusive minutes in your mobile tariff or free local calls in your landline deal to make your call. TFL is available to take customer calls 7 days a week, and is open from 8am-8pm Monday to Sunday.


TFL Phone Numbers

TFL Department UK Contact Number Opening Hours
General Enquiries 0343 222 1234 8am-8pm Monday to Sunday
Congestion Charge Queries 0343 222 2222 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Taxis & Minicabs 0343 222 4000 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Trams Lost Property Helpline 0208 681 8300 8am to 10pm Monday to Friday, 9am to 3pm Saturday


Live Travel Alerts

If you would like to keep up to date with any traffic delays or obstructions on any of the London public transport services then you can receive Live Travel Alerts when following the TFL Twitter Account.