BT Contact Number: 0800 800 150

Call BT on their national freephone customer service number 0800 800 150 to ask for technical support for an issue with your broadband service and TV subscription or to pay a bill over the phone.


Freephone Customer Services – 0800 800 150

BT customers can call the company on their freephone customer services contact number 0800 800 150 so for any support regarding your telephone or broadband service. For instance, a BT representative can provide free over-the-phone assistance to customers who are having connectivity issues with their internet. Moreover, you can even ask for support when setting up a BT account on their mobile app. Alternatively, new customers can get in touch to discuss the rates of BT WiFi, whether they need an unlimited allowance package or even fibre optic broadband. You can use this number to find the best deal for your budget as the customer service representative will offer a quote that factors in line rental and any optional extras such as a BT Sport subscription. Similarly, you should discuss any installation fees before asking if you are able to activate a working phone line in your new home.

Alternatively, you can use this number to register a complaint with the company, such as to contest any charges on your bill or to report a slow internet service which is consistently below what was promised in your contract. If you would like to cancel your BT subscription then you can do so on this number but only once you have paid any outstanding charges along with the appropriate early termination fees.


Bill Payments – 0800 433 311

You can also call BT on their freephone bill payments number 0800 433 311 for 24-hour billing support over the phone. For instance, callers set up a direct debit for their subscription or even ask the BT representative to check your current account balance before paying a bill over the phone.


Call Costs and Contact Hours

BT operates a freephone 0800 contact number for both their customer service and bill payments helplines meaning that they you can get in touch completely free of charge when using a UK mobile or landline phone. However, the BT customer service helpline is available to be contacted 7 days a week as it has the opening hours of 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday, whereas the bill payment helpline provides a 24-hours service.


BT Phone Numbers

BT Department UK Contact Number Opening Hours
Customer Services 0800 800 150 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
Head Office/Complaints Helpline 0207 356 5000 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
Pay a Bill 0800 433 311 24 hours a day, 7 days a week


Written Complaints

If have been unsuccessful when resolving an issue with your BT subscription over the phone then you can elevate your complaint when writing to the company on the full postal address of their UK Customer Care Centre:

BT Customer Correspondence Centre,
Providence Row,
DH98 1BT,
United Kingdom